I had been waiting and waiting for a particular package to be delivered from an ebay vendor. In this package were several Christmas gifts plus a birthday gift for my dear friend and walking partner, Carol M.
Last Tuesday at around noon, just hours before my husband and I were heading to Mont Tremblant for a few days, the motion detector at our front step went off. I looked out onto the front step. No one was there, but there was a Canada Post delivery van in the driveway. I opened my front door, thinking I’d meet the delivery person as she walked up but then noticed that she had stuck a card on my mailbox that said “Sorry I missed you….”
She hadn’t rung the doorbell or knocked on the door!
I was in my stockinged feet and it had been raining but I didn’t want her to drive off with my package so I ran out the front door as she was backing out. I tapped on the window and she was quite startled. She rolled down the window and said, “Oh, I thought there was no one home.”
I said, “How would you know if you didn’t knock on the door or ring the bell?”
She didn’t have an answer for that, but she kept on backing out of my drive!!
I ran beside the truck, socks sopping in the puddles and hollered, “Could you please give me my package?”
She said, “No! You’re a crazy lady, running after my van like that!”
I said, “Stop! I want my package!!”
She kept pulling out (we have a LONG drive) and I kept beside her and then got in front and blocked her once she was on the road.
She yelled out, “There’s customs due on it, just pick it up from the post office.”
I said, “I’ll PAY the customs, just PLEASE give me my package!”
Finally she relented. I think she could see that she’d waste more time trying to skedaddle than to just give it to me. She pulled back up and I got the money for her and then I asked for her name.
She said, “Ann. But there’s no point in complaining about me. They won’t do anything.”
She went on to say, “Besides, it’s raining. I don’t have to deliver a package if it’s raining.”
I stepped outside and held up my hands. “Guess what?” I said. “It’s not raining.”
Who ever heard of not delivering a package in the rain anyway?
Today I called the Canada Post Ombudsman to complain. That office told me to first lodge a complaint with Canada Post customer service. If you would like to complain about service, here’s the number:
1 800 267-1177
It’s hard to get through (lots of complaints?) so you need to keep hitting redial. When you get through, you can fast-track through by hitting:
They tell me I’ll hear back in two weeks, and if I don’t, to call back. My reference number is 613144407. Argh.